Duration: 12 Weeks | Days: Mon & Wed | Qualification: International Certification
The price stated above is the cost of REGISTRATION ONLY. The registration fee includes the course manual (ebook) and the cost of the international certification exam. The full registration fee is REQUIRED for enrollment in classes.
Course ID: BS-104
Course Overview
The foundation of any business is undoubtedly its customer support and service. It has the power to make or break a customer’s experience, which has a variety of effects on a business’s financial performance. A higher profit is made with superior client service. Satisfied clients are more inclined to spend more! By mastering the craft of customer service, students will gain the ability to enhance client experiences and increase revenue.
Who Should Attend?
It is advised that front-line employees, managers, supervisors, customer service representatives, and business professionals who want to specialize in the customer service business segment take this course.
Prerequisites
Basic English – Reading & Writing Skills
What You Will Accomplish?
This module prepares candidates to sit the Certified Business Professional exam – C20-507
MODULES TO BE COVERED: 9
- Introduction to Customer Service
- Customer Service: Communication Skills
- Customer Analysis: Knowing your Customer
- Dealing with Difficult Customers
- Telephone Etiquette
- Customer Skills for Social Media
- Time Management Skills
- Managing Stress
- Creating a Culture That Is Customer Focused
Course Materials
IBTA (2015). CBP Customer Service (3rd Edition). Miami, FL: International Business Training Association..
Associated Industry/International Certification
Certification Name: CBP Customer Service
Certifying Organization: International Business Training Association (IBTA)
Course Start Dates: To Be Announced
Registration: $150
Tuition: $ 800.00
Payment Plan Breakdown (On Tuition Only): $400 Tuition Deposit (payable before class starts) | $350.00 (payable the week before class ends) *job letter required
Book: $110
International Certification Exam Price: $140
Total Registration Cost: $150
Please Note: This course is a 12 weeks instructor led course. Classes are usually held two (2) days a week for two (2) hours per day (6pm-8pm).
Live online sessions are also offered
Reviews
There are no reviews yet.