Duration: 6 Weeks | Days: March 5, 2026 | Qualification: National Certification
The price stated above is the cost of REGISTRATION ONLY. The registration fee includes the course manual (ebook) and the cost of the international certification exam. The full registration fee is REQUIRED for enrollment in classes. Please be advised that the TOTAL TUITION of this course costs $400.
Course ID: BS-104
Course Overview
The foundation of any business is undoubtedly its customer support and service. It has the power to make or break a customer’s experience, which has a variety of effects on a business’s financial performance. A higher profit is made with superior client service. Satisfied clients are more inclined to spend more! By mastering the craft of customer service, students will gain the ability to enhance client experiences and increase revenue.
Who Should Attend?
It is advised that front-line employees, managers, supervisors, customer service representatives, and business professionals who want to specialize in the customer service business segment take this course.
Prerequisites
Basic English – Reading & Writing Skills
What You Will Accomplish?
This module prepares candidates to sit the Certified Business Professional exam – C20-507
MODULES TO BE COVERED: 9
- Introduction to Customer Service
- Customer Service: Communication Skills
- Customer Analysis: Knowing your Customer
- Dealing with Difficult Customers
- Telephone Etiquette
- Customer Skills for Social Media
- Time Management Skills
- Managing Stress
- Creating a Culture That Is Customer Focused
+Course Start Date: 5th March
Registration: $100
Tuition: $ 300.00
Reviews
There are no reviews yet.